PHMerry Privacy Policy

1 Overview

PHMerry ("we," "us," or "our") operates an online gaming platform accessible at phmerry.onl, serving players across the Philippines — from Metro Manila and Quezon City to Cebu, Davao, and beyond. As an operator, we are committed to handling your personal data responsibly and transparently.

This Privacy Policy applies to all information collected through our website, mobile platform, support channels, and any related services. By registering an account or using PHMerry, you acknowledge that you have read and understood this policy.

2 Data We Collect

We collect personal information to provide and improve our services, verify your identity, process transactions, and keep the platform secure. The types of data we collect fall into these categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government ID	Registration & KYC verification
Contact Data	Email address, mobile number	Account creation & OTP setup
Financial Data	GCash/Maya account reference, bank details	Deposits & withdrawals in PHP
Technical Data	IP address, device type, browser, OS	Platform access & session activity
Usage Data	Pages visited, games played, bet history	During active sessions
Communication Data	Support chat logs, email correspondence	When you contact our support team

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

3 How We Use Your Data

PHMerry uses your personal information for the following purposes:

• Account management — creating and maintaining your PHMerry account, including identity verification and password recovery.
• Transaction processing — handling PHP deposits and withdrawals through your chosen payment channel such as mobile banking, bank transfer, GCash, or Maya.
• Platform security — detecting and preventing fraud, collusion, money laundering, and unauthorized access to your account.
• Customer support — responding to your questions, complaints, and requests in a timely and accurate manner.
• Legal compliance — meeting our obligations under applicable Philippine laws and regulations, including anti-money laundering requirements.
• Platform improvement — analyzing usage patterns to enhance our games, features, and overall player experience.
• Responsible Gaming — monitoring play behavior to identify signs of problem gambling and apply appropriate safeguards where needed.

4 Sharing Your Information

PHMerry does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Payment processors — to complete your PHP deposits and withdrawals. These providers are contractually bound to handle your data securely and only for payment purposes.
• Identity verification providers — to complete KYC checks required before withdrawals or bonus claims. These partners operate under strict data protection agreements.
• Fraud prevention services — to screen for suspicious activity that could indicate account compromise or financial crime.
• Legal authorities — when required by a valid legal order, court direction, or applicable Philippine law. We will notify you where permitted by law before disclosing your data.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance of any such change.

All third parties who receive your data are required to maintain its confidentiality and use it only for the specific purpose for which it was shared.

5 Cookies & Tracking Technologies

PHMerry uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and help us understand how players interact with our site. Here is a summary of what we use:

• Essential cookies — required for core functions such as keeping you logged in and maintaining your session. These cannot be disabled without affecting platform functionality.
• Analytics cookies — help us understand which pages and games are most popular so we can improve the platform experience.
• Security cookies — used to detect and prevent fraudulent login attempts and unusual account activity.
• Preference cookies — remember settings such as your language preference and notification choices.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect some platform features. We do not use third-party advertising cookies or tracking pixels that share your browsing behavior with advertisers.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal and regulatory obligations. Specifically:

• Account and identity records are kept for the duration of your account plus the period required by applicable law after closure.
• Transaction records including PHP deposits, withdrawals, and bet history are retained as required for financial compliance and dispute resolution.
• Support communications are kept for a period sufficient to resolve any follow-up queries.
• Technical and usage logs are retained for a shorter period primarily for security analysis and platform optimization.

When data is no longer needed, it is securely deleted or anonymized so it can no longer be linked to you personally.

7 Data Security

We take the security of your personal information seriously and maintain a range of technical and organizational safeguards:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• OTP verification for withdrawals, password changes, and other sensitive account actions.
• Access controls limiting which staff members can view sensitive player data, based on their role and need.
• Regular security reviews to identify and address potential vulnerabilities before they can be exploited.
• Secure storage of identity documents submitted for KYC, with strict access logging.

While we apply robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong unique password, enable OTP, and never share your login credentials with anyone.

8 Your Rights

As a PHMerry player, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update inaccurate or incomplete information in your account.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Restriction — ask us to limit how we process your data in certain circumstances.
• Objection — object to processing of your data for specific purposes, such as direct marketing communications.
• Portability — request a copy of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

9 Minors & Age Policy

PHMerry is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that a player under 21 has registered, the account will be suspended immediately, all associated data will be handled in accordance with our legal obligations, and any funds will be processed per our terms.

Parents and guardians in the Philippines are encouraged to use parental controls and supervise internet activity to prevent minors from accessing online gaming platforms. If you believe a minor has accessed PHMerry, please contact us promptly.

10 Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date at the top.

Continued use of PHMerry after any revision means you accept the updated policy. If you disagree with changes, you should stop using the platform and request account closure before the new policy takes effect.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is here to help. You can also check our FAQ page for quick answers to common privacy questions.